i-Smart Q
In today's fast-paced world, efficient queue management is crucial for maintaining customer satisfaction and operational efficiency. i-Smart Q is an innovative solution designed to streamline the queuing process, reduce wait times, and enhance the overall customer experience. By leveraging advanced technology, i-Smart Q enables businesses to manage customer flow seamlessly, ensuring that services are delivered promptly and effectively.
i-Smart-Q encompasses various features such as Kiosk, TV screens for real-time updates, and Counter display. These elements work together to provide a comprehensive solution that not only organizes queues but also offers valuable insights into customer behaviour and service performance, which can benefit by industries like retail, banking, healthcare, and government.
How Does i-Smart Q Work?
Step 1: Sign-Up for the Queue
- Begin your journey by signing up for the queue. This can be done easily through the kiosk by obtaining a ticket.The ticket will have your unique number, which will be used
Step 2: Wait in the Designated Area
- After signing up, proceed to the waiting area or stay near the kiosk.The system will inform you of your current position in the queue and provide an estimated waiting time
Step 3: Arrive at the Counter
- Keep an eye on the display screens or listen for announcements. When your number is called, proceed to the designated counter.The counter staff will be ready to assist you as
Step 4: Receive Service and Exit Happily
- Once at the counter, receive the service you need from the staff. After your service is completed, you can leave the facility happily, having experienced a
Our Features
i-Smart Q streamlines customer flow, shortens wait times, and decreases congestion in lobbies and waiting areas even during peak times.
Improved Staff Productivity
i-Smart Q empowers staff with real-time information, enabling them to serve customers more effectively. This leads to improved staff efficiency and higher productivity, ensuring a smooth operation and happier customers.
Real-time Queue Updates
Our real-time monitoring system allows you to track staff performance, monitor customer traffic and activity, and check waitlist status. This feature ensures you can manage the queue effectively and make informed decisions.
Improved Staff Productivity
i-Smart Q empowers staff with real-time information, enabling them to serve customers more effectively. This leads to improved staff efficiency and higher productivity, ensuring a smooth operation and happier customers.
Improve Customer Experience
i-Smart Q enhances customer experience by displaying ticket and counter information on digital signage solutions installed in waiting areas. This keeps customers informed and reduces anxiety about wait times.
Generate Unique Tickets
Our system generates different types of tickets based on customer needs, including tickets for walk-ins, VIPs, and appointments. This customization ensures a tailored experience for every customer.
Staff Keypads
Staff can manage the queue seamlessly using keypads or their desktops. They receive notifications on both devices, ensuring smooth communication and efficient queue handling.
Our Services
Optimize Your Workflow with Our i-Smart Q Services.
Kiosk
The kiosk contains a touchscreen computer that allows a customer to access information or services without directly interacting with a person.
Learn More
TV View
Display real-time queue updates for customers in the waiting area and their turn through visual and audible notifications.
Learn More
Counter Display
The Counter Display will notify customers which counter they should go through visual and audible notifications. The Counter will display the token number.
Learn MoreWhat Our Client Say About i-Smart Q
i-Smart Q improves efficiency by reducing wait times and enhancing customer experience.
Ministry of labour
Head Of Admini-Smart Q improves efficiency by reducing wait times and enhancing customer experience. It organizes the flow of customers, ensuring they are served in an orderly manner and allowing businesses to handle peak times more effectively. Additionally, it provides valuable data insights for optimizing operations and improving service quality.
ITEC
HR ManagerIt ensures a fair and orderly process for serving customers, reducing frustration and improving overall service delivery.
GLOBCOM
Team LeaderIt optimizes customer flow, minimizing wait times and improving service efficiency.
Ready to get started?
Looking for a excellent Business idea?
Give us a call or drop by anytime, we endeavour to answer all enquiries within 24 hours on business days.
Get Directions-
Email Address
-
Contact Numbers